Overview

Sometimes a user may not be comfortable in reading articles and performing ListManager upgrades without tech support guidance from the vendor during the process. This article provides guidelines to achieve this.

Instructions

'Managed Upgrade' Option

In this case, the user is looking for a 'managed upgrade' option, where a support engineer is assigned to assist in upgrading ListManager via screen share session.

This is a billable service. In order to avail the 'managed upgrade' service, the user can contact the sales representative by sending an email to renewals@aurea.com for a quotation. 

<supportagent>Agents only - if you receive requests for Managed Upgrades from customers, please escalate to Professional Services by following the escalation path laid out in the Lyris LM Routing table</supportagent>

Related Articles

• Upgrade Lyris LM to the Latest Version With an Existing License
• ListManager - Manually Upgrade the Database