ListManager | Blank white page seen after security certificate (SSL) installed

Summary

Issue Encountered: After installing an SSL certificate, a blank white page is seen. This issue can be caused by an encrypted key file. The following error is seen in the web log: "TLS/Password: did you forget to set your passwd!"

Question/Problem Description

Steps to Reproduce

1. Customer generates the certificate, public key and private key files. 
2. Either the public or private key is encrypted.
3. Customer  installs the certificate to ListManager .

Expected Result

• Login page should display normally.

Actual Result

• A blank white page is shown.

Resolution

Decrypt the key by running the following command.

• Open the command prompt and change the directory to the certs folder, that is:

ListManager/tclweb/bin/certs
 

• Execute the following command:

openssl rsa -in skey.pem -out skey.pem_open
 

• Backup the original key (skey.pem) in another folder.
• Rename the decrypted key to skey.pem.
• Restart the ListManager web service.

openssl rsa -in server.key -check