You may need to change your reply-to sending domain to a different domain name. This can be done by customizing "From Address" for Mailings. The article describes 3 methods available in Lyris HQ.
- There are a number of ways to customize the From Address inside Lyris HQ, each requires some setup to be performed by Lyris Support.
- In general, these methods will allow you to mask the default Lyris "From/Reply-To" address "Reply-MLID@ElabsX.com (MLID = List ID, ElabsX = EmailLabs Server).
Agents should refer to the internal article.
Method 1: Domain Masking
For this method, you are only masking the domain within the email address. (example: Reply-MLID@example.yourdomain.com).
- This domain can be used for all lists in your account, as the local part of the email will change with each list id.
- If you use the same domain as Custom Return Path for your account, it can only be set up on the account level and applies to all lists. Use Method 2 to mask both the local part (before the @ symbol) and the domain part of your email address.
- Create a new CNAME (preferred) record and
- Point it to your EmailLabs server (example.yourdomain.com)
Note : You can also create a new A Record Sub-domain pointing to the IP address of your Emaillabs server, as long as you create MX Records that also point to your EmailLabs server.
Method 2: Super Custom Reply Handling
This method will allow you to mask the entire default "From/Reply-To" address (address
Note: With this method, you can only use the custom address for one list, which means you will need to create a new custom address for each list on your account as needed, however, you can create as many custom addresses as you want for each list (they just have to be unique to that list).
- Create a new mailbox on your domain to use for a specific mailing list (email@example.com)
- Forward (bounce) all email that is sent to this address, to our Lyris address at your EmailLabs server AutoReply_Client@ELabsX.com (ElabsX = Your EmailLabs server)
Method 3: Full Masking
- Full Masking is a mix of both method 1 and 2.
- You need to create a custom CNAME (example.yourdomain.com), but you can also use whatever you want for the local part of the address (firstname.lastname@example.org).
Note: There is also no need to create a new mailbox on your domain.
- Create a new CNAME (preferred) record and point it to your EmailLabs server. (example.yourdomain.com)
- Decide what you want the local of the email address to be, and let Support know as needed.
- Similar to method 1: You can use this domain on all lists within your account.
- Similar to method 2: Each email address must be unique to each list, but the list can have as many custom addresses as needed.
Note: As previously stated, please let Support know which method you are going to use when creating a Support Case or giving us a call.